Here are some of the questions that some of our clients have and that you might want answered before diving into this.
- What exactly is HabariChat?
HabariChat is an AI-powered customer engagement platform that combines automation with human agents and unifies all your preferred communication channels into one inbox.
- Is HabariChat a chatbot or a helpdesk?
It is both. HabariChat provides AI automation and a human inbox in one system.
- How is the AI trained?
The AI learns from your uploaded documents, workflows, and templates.
- Does HabariChat use my data to train public models?
No. Your data remains private to your workspace.
- Can agents edit AI replies?
Yes. All AI responses can be reviewed and edited by humans before sending.
- Can multiple agents work simultaneously?
Yes, depending on your subscription plan.
- What channels are supported?
WhatsApp, Instagram, Facebook, Telegram, Email, SMS, LinkedIn, and WebChat.
- How long does setup take?
Small teams can onboard in hours. Enterprises typically take 3–7 days.
- Do you support on-premise deployment?
Yes. Cloud, on-premise, and hybrid options are available.
- Is HabariChat compliant with Kenyan regulations?
Yes. HabariChat complies with the Kenya Data Protection Act, 2019.
- What happens when AI cannot answer a question?
The conversation is automatically escalated to a human agent with full context.
- Do you provide onboarding support?
Yes. All paid plans include onboarding assistance.
- Can HabariChat integrate with other systems?
Custom integrations are available on Enterprise plans.
Have any other questions? Do not hesitate to reach us.
